Privacy Policy

Personal Data Protection Act (PDPA) & Sensitive Information

ABMS Solution Sdn Bhd values privacy and handles personal and organizational information in line with applicable Malaysian privacy requirements, including the Personal Data Protection Act 2010. This notice applies to medical facilities, platform users, and related representatives who use the ABMS platform.

Personal information may include identifying details, contact information, account details, organization information, subscribed services, and other information needed to provide ABMS services. Sensitive information may include operational and clinical information connected with patients and dialysis center workflows. Such information is used for relevant management and operational purposes.

1. Information We Collect

To respond to enquiries, operate the platform, support facility processes, and provide products or services, ABMS may collect and process:

• Organization information required to establish identity and background.
• Personal information required for user and account administration.
• Patient-related information needed for management and operational workflows.

Information may be obtained from facilities, written or verbal communications, service usage, operational analysis, connected third parties such as vendors or regulators where legally permitted, and other sources authorized by the user or organization.

2. How Information Is Used

ABMS may use information to assess service requests, verify organization information, maintain accounts and facilities, manage business relationships, understand operational needs, improve products, communicate service changes, administer platform processes, respond to complaints, improve record accuracy, produce anonymized reports, meet legal disclosure requirements, conduct audits and risk management, and protect or enforce legal rights.

Where a purpose falls outside this notice or applicable agreements, ABMS will seek consent where required before using organization or personal information for that additional purpose.

3. Disclosure of Information

Information may be disclosed when necessary to provide services, manage platform operations, or meet legal obligations. Recipients may include agents, affiliates, professional advisers, transaction processors, service providers, authorized advisers, users authorized by the organization, restructuring-related recipients, and persons involved in protecting ABMS's rights.

ABMS treats information as private and confidential. Disclosure outside ABMS may occur with appropriate permission, where required by law or lawful authority, under applicable contractual transfers, or to satisfy regulatory obligations.

4. Information Security

ABMS regards information as an important asset and reviews technical and organizational security measures to help protect it against unauthorized access, loss, misuse, alteration, or disclosure.

Employees are trained to handle information securely and respectfully. Appropriate safeguards are applied in accordance with relevant operational requirements and applicable laws.

5. Data Retention

Information is retained for the duration of the relationship with ABMS and for as long as reasonably necessary to provide services, protect ABMS and its customers, comply with applicable agreements and legal requirements, or satisfy relevant internal policies.

6. Accuracy and Completeness

Some information is required to process applications or provide services. If required information is incomplete or declined, ABMS may be unable to process the request or provide the service.

Because ABMS depends on data entered by organizations and their users, the organization remains responsible for the accuracy of submitted data. Where ABMS performs data implementation, user acceptance testing may be used to validate accuracy.

7. Access and Correction Rights

Users may request access to or correction of personal information held by ABMS, subject to applicable law. ABMS will make reasonable efforts to respond to valid requests within the applicable timeframe, subject to identity verification, confidentiality, repeated requests, fraud prevention, and documentary requirements.

8. Choices and Marketing

Users may contact ABMS to exercise available choices concerning disclosure, retention, and use of information, subject to contractual and legal obligations.

Users may also opt out of marketing communications from ABMS, related entities, merchants, or strategic partners by submitting written instructions, subject to applicable requirements.

9. Updates to This Notice

This privacy notice may be updated from time to time to reflect changes in services, business practices, or applicable requirements. ABMS may communicate revisions through its website or other suitable communication channels.

10. Privacy Contact

For privacy enquiries, contact the Customer Resolution Unit at:

Address
B-23-06 Trefoil @ Setia Dagang AH U13/AH,
Setia Alam Seksyen U13,
40170 Shah Alam, Selangor Darul Ehsan.

Email